Information Technology Solutions

Originating from an IT background, IVA Pro IT specialists have a proven track record of excellence. As its flagship service, we provide top-of-the-line IT services and keep up with the newest technological developments.

    • Resolving routine technical issues

    • Basic software/hardware troubleshooting, includes printer support

    • Meeting daily IT demands

    • Advanced Software/Hardware Troubleshooting

    • Mastery over Remote Access and Office 365 suite

    • Addressing complex IT challenges

    • Fielding and prioritizing support requests using various channels i.e. phone calls, emails, or ticketing systems.

    • Collaborating with technical teams to ensure timely resolution.

    • Providing consistent point of contact for all IT-related queries, ensuring smooth operations.

System Administration
& Coordination

IVA PRO SERVICE COORDINATOR

  • Always on standby fielding requests via calls, emails and/or tickets.

  • Delves deep to identify and address tech challenges.

  • From creating a step-by-step walkthrough to remote system access,

  • If an issue exceeds standard support, it’s swiftly prioritized and escalated to specialized IT teams for resolution.

    • Continuous Learning

    • Up to database of issues

    • Enhancements and Reviews to enhance response time and client self-service.

    • Software Updates

    • Password Resets

    • Enhances business continuity planning

  • Expertise, clarity and courtesy with every single interaction.

Tier 1 Systems Admin

The first line defense against technical issues to ensure a smooth digital experience.

Core Expertise

  • Swiftly handle user-centric issues within the Active Directory ecosystem.

  • Manage user permissions, settings, and accounts.

  • Extensive knowledge and experience in managing and troubleshooting various Windows operating systems

  • Total support for all Microsoft Office Applications

  • Seamless printer and scanner installation and support.

  • VPN setup and support for secure, reliable remote connections.

  • Tailored application support and maintenance for diverse software needs.

  • Expertise with Windows Server elements like Domain Controllers and File Servers.

Tier 2 Systems Admin

Technical experts which handles more complex issues that cannot be resolved by Tier 1 support

Core Expertise

  • Masters of desktop issues related to obscure challenges and more.

    • Resolves intricate email issues across all platforms

    • Ensures seamless communication.

  • Adept with Switches, Firewalls, VPNs - crafting and upholding network structures.

  • Advanced knowledge in both Office 365, Google Workspace and more, covering diverse collaboration needs.

  • From setup to troubleshooting, ensures your Windows Servers are up to date and operate smoothly.

  • In-depth software insights with unparalleled troubleshooting skills.

  • Top-tier antivirus support for different systems, fortifying your digital space.

  • Resistant security, data backup, and redundancy plans, protecting your data assets.

  • Advanced troubleshooting in Hypervisor tech for scalable, efficient virtual set-ups.

  • Backup Insurance:

    • Every Tier 2 Admin has an inbuilt support net.

    • Guaranteed uninterrupted assistance.

Still have questions?

We provide free consultations to help you decide which would better fit your needs.