Customer Service Specialists

IVA PRO prides itself on its exceptional Customer Service Specialists (CSS). We recognize their crucial role in fostering business growth and are committed to delivering exceptional service.

Solutions

  • Inbound Calls

  • Customer Support

  • After Sales Support

  • Service Assistant

  • Quality Assurance

CSS Expertise

  • Resolve inquiries and issues

  • Live chat support

  • Offers detailed product/service info

  • Handling orders and refunds

  • Collecting customer feedback

  • Managing tickets and schedules

  • Route calls/chats to relevant departments

  • Document interactions and reports

  • Update customer records

  • Send follow-ups and reminders

  • Conduct satisfaction surveys

  • Transcribe voice messages/notes

Still have questions?

We provide free consultations to help you decide which would better fit your needs.